Second Life Creators and Customers Take Heed
It’s a new year. And every new year I rehash this theme I originally wrote on back in 2006. It’s accurate, effective and true. Apparently Linden Lab thinks so as I have discovered they link to the original in the Second Life Support wiki.
Either way, I like to review and refresh the article to bring it up to date and the theme still applies.
Second Life users: if you ever need creator support you’d do very well to read and understand. Second Life creators: you’d do very well to accomplish the same. It’s just good for business.
Oh, and this “best practices” applies in real life, too.
So, without further ado, let’s get started, shall we?
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Six years on the Second Life grid and I can count failed “customer support” from in-world creators on one hand. And in those cases, it always was a case of “AWOL” where no response to my inquiry was ever received. Of course, I’ve dealt with my share of rude, crude creators, just as a creator I’ve dealt with rude, crude customers. However, as a rule of thumb, I’ve always received excellent support from practically any creator when I needed it. I am willing to share my simple recipe for success in the scenario of needing or giving creator support. When I say creator support, I am referring to those times when there is a need to contact the creator of something purchased in-world or through the Second Life Marketplace.
These scenarios include, but obviously are not limited to:
- Failed deliveries on purchases (rare on today’s grid, kudos Linden Lab)
- Wrong permissions from those advertised (more frequent than appears)
- Missing portions of a “package” (rare, but happens)
- Something does not operate as expected (also rare, but more frequent than it should be)
- Something becomes broken (too common - usually due to creator paranoia)
- Something becomes lost (rarely ever Linden Lab’s fault, this is a user issue)
